The Managing Director and Chief Executive Officer of Kano Electricity Distribution Company (KEDCO) Alhaji Jamil Isyaku Gwamna, has reiterated the company’s commitment to improving services through complaints received from customers.
According to Alhaji Gwamna, KEDCO remained a customer-centric organization which prioritizes the satisfaction of their customers in Kano, Katsina and Jigawa states.
A statement issued by Head, Corporate Communications, KEDCO Ibrahim Sani Shawai, on Thursday confirmed this.
The statement said “ Our focus is to give maximum satisfaction to our customers and that’s why we always train our staff to continually remain diplomatic in their approach to customers whenever they bring their complaints.
Read Also: KEDCO to engage 200 communities to boost revenue collection, service delivery
“ In KEDCO, we see these complaints from customers as our tool towards improving on our services and delivering on our priorities for a better relation between us and our customers,’’ said the statement.
“ We emphasize strongly on respect for customers while ensuring that all customers are given the necessary platforms to report complaints and we treat those complaints with the needed urgency.”
‘’The Kano DisCo boss appeal to customers to feel free to lodge their complaints while also reciprocating KEDCO’s staff diplomatic approach to issues.’’
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Nice article — thanks for sharing these customer‑service perspectives and discussing ways to improve support and transparency. The detailed complaints‑handling approach you outline could really help utilities build trust with their customers.
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