Customers

Bank customers have continued to complain over the many transaction charges by banks, saying it is discouraging them from depositing money in their bank accounts. Some of them who spoke to the News Agency of Nigeria (NAN) in Abuja on…
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The Nigerian Electricity Regulatory Commission (NERC) has ordered electricity distribution companies (DisCos) to refund a total of N20.33bn to customers who paid for meters under the Meter Asset Provider (MAP) scheme but are yet to be fully…
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The Nigerian Electricity Regulatory Commission (NERC) says it has approved N28 billion for the procurement of meters for all outstanding unmetered Band A customers at no cost. This announcement was contained in the Order on the…
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 Some bank customers, especially those of Guaranty Trust Holding Company (GTCO) say they will opt for electronic mail alerts from their banks to cut costs and reduce charges on their accounts. Some of them who spoke to the News Agency…
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Banks will commence implementation of charges for alerts and other short messages (SMS) communications to their customers at the rate of N6 for every SMS transaction with effect from May 1, today. This is coming on the heels of the…
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Tailors in Kano are experiencing a significant rise in demand this Sallah season, largely due to the migration of many of their colleagues to neighbouring countries like Niger, Algeria, and Libya. Faced with Nigeria’s worsening…
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Dangote Petroleum Refinery & Petrochemicals has said it would absorb N16bn loss by refunding N65/litre to marketers so Nigerians will benefit from cheaper fuel. In a statement issued over the weekend, the refinery said it would…
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Banks have commenced implementation of the new Automated Teller Machine (ATM) transaction fee charge on customers following the Central Bank of Nigeria (CBN’s) directive. The News Agency of Nigeria (NAN) correspondent who monitored some…
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The Federal Government has announced plans to regularise electricity tariffs in a bid to address disparities in the current billing system as well as encourage investment in the power sector. The Minister of Power, Adebayo Adelabu, made…
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The Central Bank of Nigeria (CBN) says charges will now apply anytime customers use the Automated Teller Machines (ATMs) of banks other than theirs. This was contained in a circular dated February 10, 2025, and addressed to all banks…
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