How KEDCO is improving service delivery in franchise- Dr. Gwamna

The Managing Director and Chief Executive Officer of Kano Electricity  Distribution Company (KEDCO) Dr Jamil Isyaku Gwamna, says the Company has taken strategic steps to overhaul operations for better service to its customers.

Dr Gwamna who made the disclosure in an interview with journalists said the commitment of KEDCO to improving and revolutionizing service delivery was a priority in his organization.

This was contained in a statement issued on Tuesday by Head, Corporate Communications, KEDCO Ibrahim Sani Shawai, in Kano.

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“We are putting in all efforts to ensure that we adhere strictly to the service bands- A, B, C, D and E as approved by NERC in the interest of customers, ‘’said the statement.

“We have also trained and strategized our technical team to quickly respond to technical issues as soon as they are reported.

“In achieving this, we introduced additional customers’ lines to give our customers wide range of varieties to reach KEDCO as soon as they have complaints while intensifying the issue of mass metering to ensure we put an end to complaints arising from estimated billing.’’

According to the Kano DisCo boss, all these are being done to ensure that KEDCO fulfils its pledge to ensure that complaints are brought down to zero while improving satisfaction.

‘’Dr Gwamna said it was imperative that customers reciprocate these efforts by paying their outstanding bills while paying their current bills in full, reporting attempts to sabotage our installations.’’

‘’Supply and distribution across KEDCO franchise areas can only wax stronger if customers can fulfil their part, while KEDCO is working hard to continually ensure quality service delivery.’’