Staff Assault : KEDCO Threatens Customers With Legal Action

Kano Electricity Distribution Company (KEDCO) has threatened to institute legal actions in line with the constitution against any customer that assaults its staff in the course of carrying out their legitimate duties
The company expressed sadness that assault on its staff is becoming a trend within KEDCO franchise areas and emphasized the need to protect them because they are breadwinners of their respective families too.
This was contained in a statement issued by KEDCO Head, Corporate Communications, Ibrahim Sani Shawai on Sunday and forwarded to Solacebase.

‘’Customers are to report all staff who insults or treat them in manners that is unlike KEDCO. The customers should put them in proper channels by reporting to the management to take appropriate punitive measures against the concerned staff, ‘’said the statement.

The statement read:’’ Our staff are not enemies of KEDCO’s customers and there should be no reason for any of them to be insulted or assaulted as they are only partners in progress. They are only doing their jobs as loyal staff of KEDCO. If there is any issue that concerns payment or dissatisfaction with regard to the services we render, it should be properly reported to KEDCO for them to be treated as promptly as possible.

‘’Similarly, we need to state that KEDCO as the end-point of the power sector, distributing power to numerous customers are also paying for the power which is being generated by the GENCOs and transmitted by the Transmission Company of Nigeria (TCN). So if our field staff are going round to distribute bills and collect payment, they are doing that on KEDCO’s mandate so we can meet up with our financial obligations to GENCOs, TCN, and other market operators.’’

‘’The primary responsibility of KEDCO is to distribute power to customers equitably and in all fairness, while the primary responsibility of all customers is to pay for the power services rendered to them and not to beat up any staff.’’